Return and Refund Policy

1. Overview

At Healthwise, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

2. Return Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect upon delivery
• The return request is made within [Insert Number] days of receiving the product
• The product is unused, in its original packaging, and in resalable condition

3. Non-Returnable Items

Due to the nature of surgical and medical products, the following items are not eligible for return:

• Opened or used surgical instruments
• Sterile or hygiene-sensitive items once unsealed
• Customized or special-order products
• Clearance or discounted items (unless defective)

4. Return Process

To initiate a return:

1. Contact our support team via email or phone with your order details
2. Provide proof of purchase (invoice or order number)
3. Share images (if the item is damaged or defective)
4. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

5. Refund Policy

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed within [Insert Number] business days
• Refunds will be issued to the original payment method

6. Exchange Policy

• Exchanges are only available for defective or damaged items
• If you need to exchange a product, contact us within the return period
• Replacement items will be shipped after the returned item is received and inspected

7. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable unless the return is due to our error

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, contact our support team

9. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

10. Contact Us

For any return or refund inquiries, please contact:

Healthwise
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By placing an order with us, you agree to this Return and Refund Policy.